Dispute Resolution

Disputes between you and the Company regarding the Service may be reported using the form below and your report will be directed to our customer service officers’ inbox and they will then respond to you via email within 1-3 working days.

Alternatively you may call us directly at 866-218-0336 during our working hours 9am – 6pm, PST to report your feedback and complaints.

In the event that you are not satisfied with the Agency’s solution, you can proceed to lodge your dispute with an independent Alternative Dispute Resolution body such as the Matchmaking Institute, also known as the Global Love Institute.

Questions and Assistance Procedures

You may contact us at any time during our working hours should you have any questions or need assistance. To reach your matchmaker to update your personal information, or matching preferences please contact them via 866-218-0336.

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